სერვის-დესკის სპეციალისტი
Core
Responding to incoming user calls and requests with timely, effective, and professional reactions; independently resolving user issues within competence and authority limits.
Role type
IT Service Desk Specialist
Builds
IT support services for bank customers and internal users
Domain
Banking / IT Service Management
Deliverable
client delivery
Required skills
Incident and request management processes (ITIL 4), technical problem analysis and diagnostics, prioritization management, active monitoring of request execution
Preferred skills
AI tools and modern technologies readiness
Technologies
ITIL 4, AI tools
Responsibilities
Registering incidents and requests in relevant systems; coordinating with IT department internal teams for fast and effective problem resolution; maintaining constant communication with users regarding request execution
Seniority
Mid-level, hands-on IC
