Consultant Incident Manager F/H
Core
Managing and coordinating critical production incidents, leading crisis cells, and driving continuous improvement of support performance and user satisfaction.
Role type
Incident Manager
Builds
Incident response processes, crisis management cells, performance dashboards, and user satisfaction reports.
Domain
IT Service Management / Digital Transformation
Deliverable
client delivery
Required skills
Incident management, crisis cell coordination, root cause analysis, SLA monitoring, change impact assessment, stakeholder communication, ITSM tool mastery, reporting
Preferred skills
Agile environment experience, shift-left identification
Technologies
ITSM tools
Responsibilities
Coordinate incident resolution actors, manage crisis cells, write post-incident reports (PIR), analyze recurrence patterns, monitor SLAs, manage change backlog, track high-impact changes, improve incident processes.
Seniority
Mid-level, hands-on IC
