Front Desk Supervisor
Core
Supervises Front Desk, Night Auditors, and Guest Services Agents while performing front desk operations including guest registration, billing, and key issuance.
Role type
Front Desk Supervisor
Builds
Guest check-in/check-out processes, daily financial reports, and team schedules
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest registration, billing and payment processing, team scheduling, cash handling, reservation management, conflict resolution, training new staff
Preferred skills
Multitasking, problem-solving, flexibility for varied shifts
Technologies
Property management system, phone system
Responsibilities
Schedule and direct Front Office team members, Greet and register guests, Compute bills and collect payments, Handle cash deposits and balance daily reports, Train new Front Desk personnel, Coordinate with housekeeping for VIP arrivals