IT Infrastructure Engineer
Core
Provide IT Infrastructure support and delivery services to users and supported sites across Ireland and the United Kingdom, focusing on end-user compute environments.
Role type
IT Infrastructure Engineer (End User Compute)
Builds
End user compute services, device provisioning, and local technical support for IT Infrastructure equipment.
Domain
IT Infrastructure / End User Computing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Active Directory management, Group Policy, hardware/software troubleshooting, ticketing systems, change management, technical documentation, incident management, asset management
Preferred skills
Networking concepts, storage and backup concepts, VoIP telephony, mobile device management
Technologies
Microsoft Windows, Active Directory, Group Policy, ticketing systems
Responsibilities
Provide desk-side and remote IT support to users, diagnose and resolve hardware/software/connectivity issues, install and maintain end-user devices, manage device assets, log and progress incidents/service requests, raise and implement change requests, create and update technical documentation, participate in on-site/off-site support coverage including shift rotation and on-call arrangements
Seniority
Mid-level, hands-on IC