Customer Service Agent
Core
Resolve customer issues via ticket/case management while adhering to SLA and handling time targets.
Role type
Customer Service Agent
Builds
Customer support operations for food delivery platform
Domain
Food delivery / E-commerce
Deliverable
client delivery
Required skills
Ticket/case management, SLA adherence, order processing system usage, typing (30-50 wpm), shift flexibility
Preferred skills
Adaptability, proactive problem solving
Responsibilities
Understand and solve customer issues, manage SLA and average handling time, follow order processing system, meet quality targets, perform ad-hoc tasks
Seniority
Entry-level / Student
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