Medewerker klantenservice
Core
Answering diverse customer inquiries via phone for over 300 corporate clients in a 24/7 security operations center environment.
Role type
Customer service agent (contact center)
Builds
Customer support interactions for security services
Domain
Security services / Contact center
Deliverable
client delivery
Required skills
Phone communication, script adherence, shift flexibility, driving (license B + own car), Dutch (fluent), English (fluent), MS Office
Responsibilities
Answering approximately 700 daily calls, handling varied issues (e.g., broken boilers, gate failures, locked-out clients), working in a 24/7 environment with irregular shifts (morning, evening, night)
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