Mitarbeiter Technischer Kundenservice im Hause unseres Kunden VW-Trucks (m/w/d)
Core
First point of contact for customers regarding quality complaints and product changes, coordinating error resolution between LEONI and the client.
Role type
Technical Customer Service Technician (Automotive Wiring Systems)
Builds
Complex wiring harnesses and cable sets for the automotive industry
Domain
Automotive industry, electrical systems, quality management
Deliverable
client delivery
Required skills
Technical vocational training (e.g., automotive electronics, mechanics), quality management experience, root cause analysis, 8D process, technical documentation, logistics coordination, rework execution
Preferred skills
Quality management specialist certification, international travel readiness
Technologies
MS Office
Responsibilities
Coordinate error resolution between LEONI and the client, conduct product reviews based on drawings, determine error causes and initiate corrective actions, manage daily error documentation and monthly management reports, participate in customer quality circles, implement technical changes and evaluate their effectiveness, order components and spare parts, perform rework measures on wiring harnesses, coordinate rework activities with production lines
Seniority
Mid-level, hands-on IC