Java Support Engineer
Core
Application support engineer responsible for receiving, troubleshooting, and resolving incidents related to errors, exceptions, logs, Java debugging, and SQL querying for client software.
Role type
Application Support Engineer
Builds
Client software solutions and configurations
Domain
Financial services technology / Enterprise software support
Deliverable
client delivery
Required skills
Java debugging, SQL querying, incident troubleshooting, software configuration, environment reproduction, Linux administration, Microsoft Server administration, XML parsing, HTML, Perl scripting, Object-Oriented Programming
Preferred skills
Windows Forms development, desktop enterprise software integration, build processes, configuration management systems
Technologies
Java, SQL, XML, Linux, Microsoft Server, Windows Forms, HTML, Perl
Responsibilities
Review and investigate client-reported issues, install and configure solutions, reproduce client environments to investigate issues, collect and analyze development/service issues, collaborate with higher tiers for end-to-end resolution, document customer interactions in CRM tool
Seniority
Mid-level, hands-on IC