Client Service Ambassador
Core
Act as a liaison between clients, laboratory management, and department personnel, providing resolution to service issues and technical support.
Role type
Client Service Ambassador
Builds
Client accounts and sample submission documents within LIMS
Domain
Laboratory testing and inspection
Deliverable
client delivery
Required skills
problem-solving, written and verbal communication, Microsoft Word/Excel proficiency, LIMS and Client Portal proficiency, client interaction
Preferred skills
Food Science or Microbiology degree
Responsibilities
Respond to client inquiries, track and trend client data, identify client concerns and recommend changes, maintain communication records, ensure ISO 17025 compliance
Seniority
Entry-level to Junior
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