Senior IT End User Services Consultant
Core
Senior IT partner driving delivery, adoption, and continuous improvement of end-user technology services for North America stakeholders.
Role type
Senior IT End User Services Consultant
Builds
Seamless technology experience enabling business success for North America Crop Protection business
Domain
Enterprise IT services and end-user technology solutions
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Stakeholder management, IT project leadership, enterprise IT systems knowledge, strategic thinking, problem-solving, vendor management, service performance monitoring, training delivery, lifecycle management
Preferred skills
Regional/global IT service delivery experience, team mentoring, independent operation, commercial awareness, continuous improvement
Technologies
ServiceNow
Responsibilities
Serve as primary IT partner for North America stakeholders, consult on business needs and recommend technology solutions, lead local IT projects, manage and improve end-user services, monitor service performance and vendor delivery, deliver training and user support, collaborate with infrastructure and security teams, support operational activities like budgeting and inventory planning
Seniority
Senior, hands-on IC with strategic influence
