Senior Customer Custodian - Quality Management Customer
Core
Manage specific customers by resolving quality issues for PS-IN products (Traded + Manufactured in India), conducting root cause investigations, and ensuring customer satisfaction.
Role type
Senior Customer Quality Manager
Builds
Customer satisfaction and quality compliance for automotive products
Domain
Automotive manufacturing quality
Deliverable
client delivery
Required skills
System level investigation, root cause analysis, quality audit management, project collaboration, innovation implementation, inventory liquidation
Preferred skills
Digitalization tools, risk estimation, problem-solving
Technologies
Risk estimation tools
Responsibilities
Conduct system level investigation for quality issues, monitor customer perception, execute innovation topics with external suppliers, ensure readiness for internal quality audits, address escalations and non-compliance cases
Seniority
Senior, hands-on IC