Head of Sanctions Service Delivery
Core
Lead a global Sanctions Operations team to manage service delivery, capacity planning, and process controls for Wise's multi-currency banking platform.
Role type
Senior leadership IC (Head of Sanctions Service Delivery)
Builds
Sanctions operations team capabilities and service delivery for Wise's global payment network
Domain
Fintech / Regulatory Compliance (Sanctions)
Deliverable
client delivery
Required skills
Team leadership, demand and capacity planning, process control monitoring, cross-functional collaboration, project management, metrics analysis, hiring
Preferred skills
CGSS certification, additional jurisdictional languages
Technologies
Sanctions screening tools and process automation systems
Responsibilities
Lead 5 Senior Operations Managers and 500+ Sanctions Agents globally, Coach and develop the team to drive high performance, Own demand and capacity planning, Maintain strong relationships with Compliance, Product, Analytics, and Engineering, Proactively monitor process controls and investigate irregularities, Develop team capabilities and skills mapping over 12+ months
Seniority
Senior, hands-on IC with strategic oversight