(Senior) Product Manager, Endpoint
Core
Define and execute the roadmap for endpoint troubleshooting capabilities, improving how issues are detected, understood, and resolved at scale to enable better L1 to L3 workflows.
Role type
Senior Product Manager (Endpoint Troubleshooting)
Builds
Endpoint troubleshooting capabilities, detection and resolution workflows for enterprise IT teams
Domain
Enterprise IT, Endpoint Management, Observability, AI-driven troubleshooting
Deliverable
product features
Required skills
Roadmap definition and execution, translating complex technical topics into product requirements, platform architecture understanding, API and integration knowledge, data product understanding, AI application judgment, metrics definition and tracking
Preferred skills
Endpoint technologies experience, device troubleshooting, observability products, L3 support and root cause analysis, ITSM tools (ServiceNow, BMC Remedy), customer-facing roles (support, pre-sales)
Technologies
ServiceNow, BMC Remedy, APIs, backend systems
Responsibilities
Define and drive the roadmap for endpoint troubleshooting capabilities, lead delivery of capabilities improving issue detection and resolution, translate complex technical topics into clear product requirements, work with engineering and design to build scalable solutions, identify opportunities to apply AI in troubleshooting, partner with support teams to turn pain points into product opportunities, define and track metrics for adoption and impact
Seniority
Senior, hands-on IC