Serviceberater / Serviceberaterin (m/w/d)
Core
Handling escalated customer inquiries, complaints, and claims related to Audi warranties, mobility guarantees, and vehicle-related issues while mediating between customers, Audi AG, and partners.
Role type
Senior Customer Solutions & Technical Support Advisor
Builds
Premium customer service solutions and claim resolutions for Audi vehicle owners
Domain
Automotive / Customer Support
Deliverable
client delivery
Required skills
Conflict management, negotiation, decision-making, de-escalation, information gathering, premium service mindset
Preferred skills
Automotive industry experience, service or workshop background
Technologies
MS Office, internal customer support systems
Responsibilities
Independently process high-escalation customer issues, make individual case decisions, mediate between conflicting interests of customers and Audi partners, handle delivery delays for parts and new vehicles
Seniority
Mid-level, hands-on IC