Gewährleistungssachbearbeiter / Gewährleistungssachbearbeiterin (m/w/d)
Core
Handling escalated customer complaints and warranty claims for Audi vehicles, including mobility guarantees and parts delivery delays.
Role type
Senior Customer Solutions Specialist (Automotive Warranty)
Builds
Resolves high-priority customer issues and mediates between Audi AG, partners, and customers.
Domain
Automotive / Customer Support
Deliverable
client delivery
Required skills
Conflict management, decision-making, negotiation, de-escalation, information retrieval, written communication, software proficiency
Preferred skills
Automotive service experience, empathy, solution-oriented approach
Responsibilities
Independently process escalated customer complaints, make individual case decisions, mediate between conflicting interests, research information for complex cases.
Seniority
Mid-level, hands-on IC
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