Claims Experience, Senior Manager
Core
Lead the claims management organization to ensure effective and efficient operations, driving profitability and customer satisfaction through strategy execution and process optimization.
Role type
Senior Manager, Claims Operations
Builds
Claims solutions, capabilities, and services for SquareTrade Europe
Domain
Insurance (Device Protection) / Operations Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Claims operations leadership, KPI/SLA management, process improvement, change management, cross-functional collaboration, business process design
Preferred skills
Mobile phones and consumer electronics insurance market knowledge, policy wording expertise, internal claims platform development
Technologies
claims platforms
Responsibilities
Monitor and improve claims performance quality via KPIs and SLAs; Enhance claims processes for efficiency and cost control; Develop and execute the Claims Experience strategy; Collaborate with cross-functional partners to control profitability
Seniority
Senior, hands-on IC