Business Analyst - Service Now
Core
Partner with engineering, DevOps, and InfoSec to optimize ServiceNow implementations for Access & Identity Management (AIM/IAM) frameworks and Information Security processes.
Role type
Business Analyst (ServiceNow, IAM/InfoSec)
Builds
Scalable, compliant, and efficient identity and security solutions within the ServiceNow platform.
Domain
IT Services / Identity & Access Management / Information Security
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform expertise, IAM/IGA concepts, access management, security controls, ITSM processes (Incident, Problem, Change, Request), DevOps collaboration, agile delivery models, analytical skills, documentation, stakeholder communication
Preferred skills
Financial services experience, highly regulated environment experience, ServiceNow Security Operations/GRC/IAM module knowledge, audit/compliance/regulatory requirements knowledge, ServiceNow certifications (CSA, CIS)
Technologies
ServiceNow, ITSM, IAM, IGA
Responsibilities
Act as liaison between business stakeholders and technical teams to gather and document ServiceNow requirements; Leverage ServiceNow to optimize AIM/IAM frameworks and streamline InfoSec processes; Support initiatives across Identity Governance & Administration (IGA), Security Operations, and ITSM; Translate business needs into functional requirements, user stories, process flows, and acceptance criteria; Collaborate with DevOps and cross-functional teams to ensure scalable, secure solutions; Participate in solution design reviews for compliance; Support testing, validation, and deployment; Identify process improvement and automation opportunities; Provide ongoing support, documentation, and knowledge transfer.
Seniority
Mid-Senior (4+ years experience)
