Senior IT Support Engineer
Core
Senior escalation point for IT operations across UK offices, providing expert troubleshooting for hardware, software, networking, and Microsoft 365 environments to ensure stability and efficiency.
Role type
Senior IT Support Engineer
Builds
Reliable IT infrastructure and user experience for end-users, meeting rooms, and on-site equipment across UK locations.
Domain
Enterprise IT Operations / Microsoft 365 / Endpoint Management
Deliverable
Production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Hardware and peripheral troubleshooting, Microsoft 365 administration, Active Directory and Azure AD management, SharePoint Online support, Endpoint management (Intune), IT asset lifecycle management, Security policy implementation, ITSM platform usage (ServiceNow/Matrix42), Vendor coordination, Documentation and knowledge sharing, Mentorship
Preferred skills
CompTIA A+, Network+, Microsoft 365 Certified: Modern Desktop Administrator, ITIL Foundation, ISO 27001 and GDPR compliance knowledge, Experience with Matrix42 or similar ITSM platforms
Technologies
Windows 10/11, Microsoft 365, Active Directory, Azure AD, SharePoint Online, Intune, ServiceNow, Matrix42, Microsoft Teams Rooms
Responsibilities
Act as senior technical escalation point for complex IT issues, Provide hands-on support for end-user hardware and peripherals, Manage meeting room and video conferencing setups, Support new starter onboarding and leaver processes, Liaise with global IT team to implement standards and security policies, Maintain accurate IT asset records and manage hardware lifecycle, Manage local user permissions and group memberships, Coordinate IT audits, patching, and security compliance checks, Provide guidance and mentorship to local IT support staff, Document procedures and troubleshooting steps
Seniority
Senior, hands-on IC
