Alternance - Conseiller relation client (H/F)
Core
Support clients (French and foreign) and prospects in contract management, onboarding, and financial data updates via phone, email, and online platform guidance.
Role type
Customer Relations Advisor (Internship/Alternance)
Builds
Customer support workflows, onboarding processes, and financial data management for TPE/PME/TGE and multinational clients.
Domain
Insurance and credit risk services
Deliverable
client delivery
Required skills
Customer orientation, Office suite proficiency, English (written and spoken), autonomy in request handling
Preferred skills
Proactivity, proposal generation, enthusiasm, empathy, rigor, organization
Responsibilities
Initiate discovery phase with prospects to connect them with sales; Respond to client requests and complaints via mail or phone; Train new policyholders on online platforms and contract specifics; Adapt to diverse interlocutors including policyholders, banks, and brokers; Process requests autonomously or collaboratively; Support French companies in updating financial information and company ratings; Participate in specific outbound call campaigns.
