Technical Project Manager(CX/SaaS)
Core
Lead critical Customer Experience (CX) transformations by acting as a hybrid Product Owner and Project Manager, bridging the gap between development teams and senior stakeholders to ensure client-aligned delivery.
Role type
Strategic Technical Project Manager / Product Owner
Builds
CX initiatives, CoE programs, and global support workflows
Domain
Customer Experience (CX) and SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Agile and traditional project management, vendor/consultant management, release management, change management, cross-functional team leadership, system integration, Salesforce, Zendesk, Jira, Azure DevOps, Confluence, Smartsheets, Slack
Preferred skills
Backend processing systems experience, data exchanges, complex multi-phase technical deployments
Technologies
Jira, Azure DevOps, Confluence, Smartsheets, Slack, Salesforce, Zendesk
Responsibilities
Manage full delivery lifecycle of CX initiatives including timeline and budget adherence; Facilitate Agile ceremonies (Stand-ups, Planning, Retrospectives) and remove blockers; Serve as primary contact for external technology partners managing contracts and SLAs; Track project health metrics (velocity, budget, risks) for executive updates; Refine delivery frameworks and integrate new tools; Mitigate risks and dependencies; Coordinate release documentation and post-deployment KPI reviews.
Seniority
Mid-level, hands-on IC