Technicien Helpdesk N1 /Opérateur Technique H/F
Core
Provide technical support and assistance to retail store points of sale and consumers via phone calls, diagnosing and resolving simple system and application incidents.
Role type
Level 1 Helpdesk Technician / Technical Operator
Builds
IT support services for retail stores and end-users
Domain
Retail / IT Support
Deliverable
client delivery
Required skills
oral and written communication, customer service orientation, basic problem diagnosis, attention to detail, active listening
Preferred skills
curiosity to learn new tools, team spirit
Responsibilities
Answer and manage incoming calls from retail stores and users, record and log requests and incidents, analyze and resolve simple technical issues using provided tools, transfer unresolved incidents to Level 2 support, follow up on tickets until closure, report major events impacting store activities, contribute to procedure improvement and knowledge base enrichment
Seniority
Entry-level, hands-on IC
