Cloud Project Manager
Core
Leading major operational initiatives to reduce Mean Time to Mitigate (MTTM), eliminate recurring issues, and improve service resilience across the organization.
Role type
Senior Project Manager / Problem Manager
Builds
Operational improvement programs, structured remediation plans, and governance routines for cross-functional teams.
Domain
Cloud Operations, SaaS, Service Reliability, IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
End-to-end project management, cross-functional leadership, problem management, incident management, risk management, stakeholder communication, data-driven decision making, process standardization, automation strategy, executive reporting, team mentorship
Preferred skills
Cloud/SaaS production operations experience, ITIL practices (Incident/Problem/Change Management), ServiceNow/Jira/Confluence/Power BI/Grafana familiarity, financial services/compliance experience, global team management
Technologies
ServiceNow, Jira, Confluence, Power BI, Grafana
Responsibilities
Own and drive end-to-end operational improvement initiatives from discovery through execution and closure; Lead cross-functional initiatives involving Cloud Operations, Support, SRE, Engineering, R&D, Product, and customer-facing teams; Manage major problem-management workstreams focused on reducing incident volume and preventing repeat failures; Build and manage detailed project plans, timelines, milestones, dependencies, risks, and action registers; Analyze major incidents, recurring defects, and support trends to identify improvement opportunities; Track and report progress against key operational metrics including MTTM, MTTR, and alert effectiveness; Facilitate regular governance meetings, working sessions, and executive reviews; Coordinate remediation activities across multiple teams during post-incident follow-ups; Drive standardization of operational processes, runbooks, and escalation models; Mentor and guide team members on project discipline and operational ownership
Seniority
Senior, hands-on IC
