Manager, Applications Support
Core
Lead strategy, performance, and continuous improvement of enterprise application support services to ensure stability and availability of business-critical applications.
Role type
Manager, Application Support
Builds
Operational excellence and service delivery maturity for enterprise applications
Domain
IT Operations / Enterprise Application Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and mentorship, IT Service Management (ITIL), Incident and problem management, Root cause analysis, KPI and SLA definition, Stakeholder management, Automation initiatives, Vendor relationship management
Preferred skills
DevOps or SRE practices, Agile environments, Leading global or distributed teams
Technologies
ServiceNow, AWS, Azure, Power Apps
Responsibilities
Lead and develop a high-performing application support team, Oversee day-to-day support operations for enterprise applications, Manage incident, problem, and change processes, Serve as the primary escalation point for critical application issues, Identify trends in incidents and drive long-term solutions, Ensure adherence to security, compliance, and regulatory requirements
Seniority
Manager, hands-on leadership