Technicien support IT Niveau 2
Core
Provide Level 1 and 2 remote IT support for internal French-speaking employees, handling incidents and requests related to hardware, telephony, video conferencing, and applications.
Role type
Level 2 IT Support Technician
Builds
Operational procedures and participation in IT projects (e.g., Windows 11 deployment)
Domain
Enterprise IT Support / Desktop Infrastructure
Deliverable
client delivery
Required skills
Hardware architecture knowledge, OS troubleshooting (Windows, Mac OS), network basics, video conferencing systems, incident qualification, remote assistance, procedural documentation
Preferred skills
Project participation, adaptability to tech evolution
Technologies
Windows 10/11, Active Directory, O365, iOS, Intune
Responsibilities
Receive, qualify, and process internal client incidents and requests; Identify, diagnose, and qualify assistance requests for hardware, telephony, video, and applications; Participate in drafting and evolving operational procedures; Participate in company IT projects; Enforce existing rules and procedures
Seniority
Mid-level (5+ years experience)