Technical Support Manager (Hybrid)
Core
Supervise a decentralized team of nine technicians across eight US offices to serve as the single point of contact for end users, integrating with a larger technical team in Kansas City to deploy new technology.
Role type
Manager of technical support team
Builds
Service delivery and customer relations for end users at multiple locations
Domain
Legal services / IT support
Deliverable
client delivery
Required skills
Team management, technical support expertise, project management, time management, decision making, written and verbal communication, leadership
Preferred skills
Law firm experience, metric-based auditing background
Technologies
None explicitly stated
Responsibilities
Supervise day-to-day activities of technicians, integrate with larger technical team for new technology deployment, facilitate relationships with Office Administrators, ensure accountability and timeliness of deliverables
Seniority
Manager, hands-on leadership
