Teamleider Customer Service | Teamleider ASM
Core
Leading the customer service team to ensure customers receive the best daily service experience.
Role type
Team Lead Customer Service
Builds
Customer service operations and team performance
Domain
Food safety, feed, and water testing (Laboratory services)
Deliverable
client delivery
Required skills
People management, process optimization, project management, time management, strategic planning, team coaching
Preferred skills
Adaptability, transparent decision-making, motivation
Responsibilities
Coach and develop team members, ensure smooth process execution, monitor scheduling, resolve bottlenecks, drive short and long-term service improvements, collaborate on team distribution and process enhancements
Seniority
Mid-level, hands-on IC
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