Bid Manager, Customer Support
Core
Lead end-to-end bid and proposal processes for customer support, service, and lifecycle offerings within automated material handling systems.
Role type
Bid Manager (Service & Support)
Builds
Service contracts, maintenance agreements, system upgrades, retrofits, and spare parts programs for automated material handling systems.
Domain
Intralogistics automation / Industrial automation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Bid lifecycle management, costing alignment, RFP/RFQ analysis, cross-functional coordination, pricing strategy, standardization of proposals, contract clarification
Preferred skills
Experience with conveyors, AS/RS, sortation systems, robotics, warehouse control software, CRM/ERP/bid tools
Technologies
CRM, ERP, bid/proposal management tools
Responsibilities
Lead customer support bid creation and scope definition; Drive costing alignment across labor, parts, and subcontractors; Analyze RFPs/RFQs to define scope and risks; Coordinate internal bid reviews for technical and financial validation; Develop and maintain standard pricing logic and cost models; Standardize proposal templates and capture lessons learned.
Seniority
Mid-level, hands-on IC
