Service Specialist
Core
Installation, maintenance, and after-sales technical support for laboratory instruments and process measuring systems.
Role type
Field Service Specialist
Builds
Service contracts, repair services, and customer satisfaction for assigned product lines and territories.
Domain
Industrial instrumentation, laboratory measurement, process control
Deliverable
client delivery
Required skills
instrument installation, calibration, maintenance, repair, customer relationship management, contract negotiation, CRM process adherence, technical troubleshooting, sales lead identification, field travel
Preferred skills
comprehensive technical knowledge of assigned products, sales demonstration support
Technologies
CRM systems, AP Service workflows
Responsibilities
Perform installation, calibration, maintenance, and repair of instruments via visits, telephone, and email; ensure high customer satisfaction and manage service contracts; coordinate with internal departments to resolve customer concerns; collect service receivables; identify and transfer sales leads; communicate field feedback to colleagues; assist sales team with demonstrations.
Seniority
Individual Contributor, field-based