Customer Service Advisor - Remote
Core
Handle inbound motor insurance claims calls, capture incident details, negotiate settlements within SLAs, and manage claim files.
Role type
Customer Service Advisor (Insurance Claims)
Builds
Customer claim resolutions and settlement negotiations
Domain
Insurance / Motor Claims
Deliverable
client delivery
Required skills
telephone communication, claims handling, data capture, time management, complaint handling, fraud awareness, email administration
Responsibilities
Answering inbound FNOL calls for motor insurance claims, capturing accurate incident and vehicle details, negotiating claim settlements within SLAs, assessing urgency and escalating complex cases, managing customer expectations with empathy, handling complaints, maintaining organized claim files, identifying potential fraudulent activity
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