Digital Navigator Lead
Core
Lead a team of Digital Navigators to provide individualized and group assistance to Philadelphia residents in accessing affordable home internet, devices, and digital skills training.
Role type
Senior Digital Navigator Lead / Program Manager
Builds
Digital equity initiatives, client support programs, and community outreach campaigns
Domain
Public sector / Digital inclusion / Social services
Deliverable
client delivery
Required skills
Team leadership, digital literacy instruction, client intake and assessment, program development, data tracking, community outreach, benefits eligibility screening
Preferred skills
Northstar Digital Literacy certification, bi-lingual skills
Technologies
Microsoft Office, Google Suite, OIT software
Responsibilities
Lead Digital Navigator Specialists and Communications Director; conduct 1-on-1 assistance and workshops; screen residents for internet subsidy eligibility; manage client data and track outcomes; represent the team at community events; develop outreach materials and marketing campaigns.
Seniority
Senior, hands-on IC with team leadership