Wise Platform Enterprise Specialist
Core
Act as the primary point of contact for enterprise partners to drive operational efficiency, scalability, and product optimization throughout the partner lifecycle.
Role type
Senior Enterprise Support Specialist (Platform Operations & Strategy)
Builds
Partner support ecosystems, operational workflows, and product improvements based on partner feedback.
Domain
Fintech / Cross-border payments / Enterprise Support
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Enterprise support management, project ownership, data analytics, complex problem-solving, stakeholder communication, process optimization, product expertise, incident resolution, global collaboration
Preferred skills
Experience with analytics platforms (Looker, Snowflake, MS Suite, Lightdash, Superset), executive-level support delivery, managing multi-stakeholder projects
Technologies
Zendesk, Knowledge Spaces, Looker, Snowflake, MS Suite, Lightdash, Superset
Responsibilities
Provide advanced support and guidance to partners from implementation to optimization; develop tailored support documentation and lead workshops; coordinate with internal teams to streamline processes; act as the Voice of the Partner to influence product roadmap; monitor performance KPIs and collaborate with development teams; manage complex incidents and resolve critical issues; conduct regular reviews with Customer Success and Account Managers.
Seniority
Senior, hands-on IC with strategic influence