IT Support Specialist
Core
Provide 2nd level IT infrastructure support for end-user devices, networks, and communication services while leveraging data analytics and automation tools.
Role type
Senior IT Support Specialist (Infrastructure & Operations)
Builds
IT fleet management, mobile service delivery, print services, and unified communication services (MS Teams)
Domain
Enterprise IT Infrastructure & Data Analytics
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Microsoft product troubleshooting, IT hardware & networks, data analytics tools, data visualization platforms (Power BI, Tableau), automation tools, Gen-AI concepts, ITIL foundation
Preferred skills
Microsoft/Data Analytics/Visualization/Automation certifications, international team collaboration, task prioritization in high-pressure environments
Technologies
MS Teams, Power BI, Tableau, Gen-AI platforms
Responsibilities
Manage lifecycle of end-user devices (laptops, desktops, phones, printers), act as local network partner for central team, troubleshoot 2nd level escalations, implement new IT products, consult on cost-effective solutions
Seniority
Mid-Senior, hands-on IC
