Technical Solutions Specialist (m/w/d) - Technical Service & Claim Management Automotive Aftermarket
Core
Assessing technical complaints, preparing inspection reports, and managing the telephone service hotline for the Automotive Aftermarket.
Role type
Technical Solutions Specialist (Service & Claim Management)
Builds
Inspection reports, credit notes, and continuous improvement proposals for technical complaint handling processes.
Domain
Automotive Aftermarket / Technical Service
Deliverable
client delivery
Required skills
Automotive engineering knowledge, technical complaint assessment, inspection report preparation, customer discrepancy clarification, supplier coordination, process optimization, telephone hotline management
Preferred skills
Certified automotive master technician, expert certification, additional foreign languages
Technologies
None stated
Responsibilities
Assessment of technical complaints, preparation of inspection reports and credit notes, clarification of discrepancies with customers, coordination with Sales, forwarding complaints to suppliers, close cooperation with Product Management and Development, handling the telephone service hotline
Seniority
Mid-level specialist