Customer Service Representative
Core
Deliver exceptional customer support by addressing inquiries, resolving issues, and maintaining high customer satisfaction via phone interactions.
Role type
Customer Service Representative
Builds
Customer support interactions and resolved issues
Domain
Customer Service
Deliverable
client delivery
Required skills
Customer service, problem-solving, active listening, attention to detail, professional phone etiquette, English fluency (B2/C1)
Preferred skills
CRM tools familiarity, night/overnight shift flexibility
Responsibilities
Handle customer interactions with efficiency and empathy, provide tailored solutions to meet customer needs, ensure positive customer experience through effective communication
Seniority
Entry-level, open to fresh grads and dropouts
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