Técnico/a CMDB
Core
IT Operations Technician responsible for CMDB management, incident resolution, and production changes for public administration clients.
Role type
Senior IT Operations Technician (CMDB & Incident Management)
Builds
IT service stability and inventory accuracy for public sector clients
Domain
IT Operations / Public Administration
Deliverable
client delivery
Required skills
CMDB management, incident management, ticketing tools, Change Management, Active Directory, Windows administration, Linux administration, Control-M, inventory management
Preferred skills
Euskera language proficiency, ITSM platform experience
Technologies
Control-M, Active Directory, Windows, Linux, ITSM platforms
Responsibilities
Resolve service tickets, execute production changes (objects, users, websites, billing), handle phone requests and work queues, manage IT inventories, perform daily operational exploitation services
Seniority
Senior, hands-on IC
