Banking Specialist - Service Desk
Core
Single point of contact for operational business inquiries, acting as an interface between clients and operational units to ensure service delivery per contracts and SLAs.
Role type
Banking Specialist - Service Desk
Builds
Operational service processes including request fulfilment and problem management for financial institution clients.
Domain
Financial Services / Wealth Management Technology
Deliverable
client delivery
Required skills
Banking products and processes knowledge, MS Office 365 proficiency, Fluent German, English communication
Preferred skills
Previous Service Desk experience, flexibility, quick grasp of new ideas
Responsibilities
Develop and maintain customer relationships, ensure services align with contracts and SLAs, create reports and monthly billing data, secure operational service processes, process and document incoming operational requests