Banking, Insurance and Customer Service Associate
Core
Loan Collections and Customer Service Advisor handling inbound/outbound calls to assist customers with account status, payment arrangements, and delinquency resolution.
Role type
Loan Collections and Customer Service Advisor
Builds
Payment recovery and customer retention for financial services clients
Domain
Banking and Financial Services
Deliverable
client delivery
Required skills
verbal and written communication, active listening, negotiation, problem solving, multi-tasking, CRM application usage, basic Microsoft Office, PC keyboarding, technical troubleshooting
Preferred skills
prior collections or sales experience, emotional resilience, systematic problem solving, customer empathy
Responsibilities
handle inbound or outbound calls with existing customers, contact or attempt contact with delinquent customers, overcome objections regarding payments, educate customers on account status, maintain positive relationships with the Loan Servicing team, meet production goals
Seniority
Individual Contributor