Customer Service Agent with Czech
Core
Single point of entry for handling customer inquiries via email and calls regarding credit/underwriting, disputes, billing, and cash application in Czech, Polish, and English.
Role type
Senior Customer Service Agent (Financial Services)
Builds
Customer support for credit lines, disputes, billing, and payment applications
Domain
Banking and Financial Services
Deliverable
client delivery
Required skills
Advanced Czech (B2+), Advanced Polish (B2+), English (B2+), verbal and written communication, MS Office proficiency, case management, escalation procedures
Preferred skills
Customer orientation, team collaboration, organizational skills
Responsibilities
Managing customer inquiries and proposing solutions, logging and routing cases per SLAs, escalating issues per procedures, providing support for credit/underwriting and billing activities
Seniority
Individual Contributor