Customer Service Team Leader
Core
Lead and motivate a customer service team to achieve top performance and service levels across multiple communication channels.
Role type
Senior IC customer service team leader
Builds
Customer service operations and team development for JYSK
Domain
Retail / Customer Service
Deliverable
client delivery
Required skills
Team leadership, task delegation, staff training and coaching, KPI monitoring, recruitment support, multichannel customer service, cross-functional collaboration
Preferred skills
Decision making, conflict resolution, process improvement
Technologies
e-mail, social media, chat
Responsibilities
Guide the team daily, assign tasks, and set priorities; Train, motivate, and provide feedback to team members; Schedule regular meetings to keep the team updated; Act as shift supervisor in the manager's absence; Monitor KPIs and guide the team to achieve targets; Participate in hiring new team members; Provide direct customer support via email, social media, and chat when needed; Collaborate with stores and other departments in Greece and internationally; Ensure compliance with internal processes and propose improvements.
Seniority
Senior, hands-on IC
