Service/Helpdesk Dispatcher
Core
Administrative dispatch support for service desk requests in commercial and institutional facilities, focusing on facility operations and maintenance (O&M) and janitorial services.
Role type
Service/Helpdesk Dispatcher
Builds
Work orders and administrative reports for facility management clients
Domain
Facilities Management / Commercial & Institutional Operations
Deliverable
dashboards & analysis
Required skills
Service desk experience, work order management, expense voucher processing, report generation, Microsoft Word proficiency, Microsoft Excel proficiency, data consolidation, written documentation
Preferred skills
None stated
Technologies
Microsoft Word, Microsoft Excel
Responsibilities
Respond to service desk requests and collect problem details, assign work order numbers and contact technicians, complete expense vouchers, run work order reports, provide spreadsheet management support
Seniority
Individual Contributor