Transactional Quality Manager - Deputy / Group Manager
Core
Manage team performance and lead teams to achieve metric goals and complete monthly deliverables in a BPO environment.
Role type
Transactional Quality Manager
Builds
Operational support and quality assurance processes
Domain
Business Process Outsourcing (BPO)
Deliverable
dashboards & analysis
Required skills
problem solving, decision making, analytical skills, team management, coaching, constructive feedback, administrative task management
Preferred skills
College Graduate
Technologies
null
Responsibilities
Manage team performance, provide coaching and feedback to subordinates, perform administrative tasks for operational support, lead teams to achieve metric goals, complete monthly deliverables
Seniority
Mid-Senior (7-9 years total experience, 3-5 years in this specific role)
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