Customer Service Agent - Air Export
Core
Process air export shipments, manage customer inquiries, and coordinate with overseas branches and service providers to fulfill customer SOPs.
Role type
Customer Service Agent (Air Export)
Builds
Air freight shipments and logistics solutions for international trade customers
Domain
Logistics / Air Freight / International Trade
Deliverable
client delivery
Required skills
Air export shipment processing, customer inquiry management, overseas branch coordination, system record maintenance, service provider billing verification, Mandarin fluency, English fluency, Microsoft Office proficiency
Preferred skills
Visio familiarity, strong organizational skills, proactive communication
Responsibilities
Process shipments per company policy and customer SOP, provide professional answers to customer inquiries, maintain system records, convey special requests to service providers, check against service provider billing invoices, communicate with overseas branches as a team
Seniority
Individual Contributor