Business Process Analyst (Workflow Automation)
Core
Analyze workflows, map processes, and implement automation solutions to improve operational efficiency and support digital transformation for federal human capital management.
Role type
Mid-level Business Process Analyst (Workflow Automation)
Builds
Custom ServiceNow solutions (HRSD, ITSM, App Engine) and workflow automation initiatives
Domain
Government and Public Services / Human Capital Analytics
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Process mapping, workflow analysis, ServiceNow configuration, SharePoint Online development, data analysis, regulatory compliance knowledge
Preferred skills
Government sector experience, federal human capital management policy knowledge
Technologies
ServiceNow, SharePoint Online
Responsibilities
Analyze workflows and identify automation opportunities, map business processes, develop and configure ServiceNow HRSD/ITSM/App Engine solutions, produce documentation and dashboards to support decision-making, ensure adherence to federal human capital management policies
Seniority
Mid-level, hands-on IC
