Softline_Customer Service - Order Controller
Core
Manage order status, process test applications, and handle client inquiries and complaints for inspection and testing services.
Role type
Customer Service Order Controller
Builds
Proforma Invoices, test assignment reports, and order status updates
Domain
Inspection, verification, testing, and certification (Chemical/Textile/Garment industry)
Deliverable
client delivery
Required skills
order management, test application processing, invoice preparation, client communication, complaint handling, cross-functional collaboration, Microsoft Office proficiency, English fluency
Preferred skills
systematic thinking, social intelligence, adaptability to new procedures
Responsibilities
Register jobs into company software, clarify testing program details with Key Account Managers, check client payment status, handle client queries and complaints, prepare Proforma Invoices, update report release status
Seniority
Individual Contributor
