Rider Operations Manager
Core
Develop and optimize rider operations, manage rider experience and recruitment, and lead the rider support and dispatch teams to ensure efficient delivery and compliance.
Role type
Senior Operations Manager (Rider Operations)
Builds
Delivery network operations, rider management systems, and performance dashboards
Domain
Logistics / Last-mile delivery
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Operations management, team leadership, budget management, project management, data analysis, route optimization, compliance management, stakeholder relations
Preferred skills
Master's degree in Business Administration or Logistics
Technologies
Route optimization software, tracking tools, KPI dashboards
Responsibilities
Develop processes to optimize delivery efficiency, manage rider equipment and uniforms, monitor operational costs, utilize data to optimize routes, develop KPI dashboards, manage rider experience and recruitment, lead rider support and dispatch teams, manage budgets, lead project management initiatives
Seniority
Senior, hands-on IC with people management responsibilities
