Rider onboarding, training and incubation
Core
Acquire new riders, monitor 3PL KPIs, support 3PL companies, and develop training curricula for riders and 3PL operators to ensure operational efficiency and safety.
Role type
Senior IC logistics operations manager (rider onboarding & training)
Builds
Rider onboarding processes, localized training curricula, logistical plans for service expansions
Domain
Logistics / E-commerce / Food Delivery
Required skills
Logistics operations, 3PL management, Project Management, Negotiation, Analysis and reporting, Problem-solving
Preferred skills
Training curriculum development, Partnership establishment, Continuous improvement
Technologies
HungerStation Learning Management System (LMS)
Responsibilities
Acquire new riders to serve business needs, Monitor 3PL KPIs and performance, Prepare and implement logistical plans for new service expansions, Develop and modernize localized training curricula for riders and 3PL operators, Measure training efficacy through satisfaction scores and performance data, Prepare and analyze performance reports for strategic decision-making
Seniority
Mid-Senior, hands-on IC