[CES] Director, Program Management (Head of Rider Operation)
Core
Lead end-to-end delivery operations strategy and execution for Coupang Eats Services, optimizing rider supply, supply chain performance, and customer experience.
Role type
Director II, Program Management (Head of Rider Operation)
Builds
Coupang Eats delivery platform and rider operations
Domain
Food delivery, last-mile logistics, e-commerce supply chain
Required skills
Delivery operations leadership, supply chain management, process improvement, data-driven decision making, organizational effectiveness, stakeholder collaboration, agile execution
Preferred skills
Food delivery operations, ride-hailing, e-commerce supply chain, high-growth startup experience
Technologies
N/A
Responsibilities
Lead operational innovation and establish standardized operating processes; Develop and execute rider pool management strategies based on crowdsourced supply models; Drive process improvements, automation, and digital transformation initiatives; Analyze KPI performance to support strategic decision-making; Lead Delivery Operations and Planning organizations including talent acquisition and performance management
Seniority
Director, hands-on IC with strategic oversight