Customer Quality Engineer_DCCC
Core
Handle customer quality complaints, lead root cause analysis, and drive corrective/preventive actions to resolve issues and prevent recurrence.
Role type
Customer Quality Engineer
Builds
Quality improvement processes and closed-loop corrective actions for manufacturing clients
Domain
Manufacturing / Automotive components / Hydraulics
Deliverable
client delivery
Required skills
8D report writing, root cause analysis, quality trend analysis, cross-functional collaboration, process optimization, technical report writing
Preferred skills
Hydraulics or automotive components industry experience, ISO 9001 and VDA 6.3 knowledge
Technologies
QC Seven Tools, 5Why, Fishbone Diagram
Responsibilities
Conduct on-site investigations for customer complaints, lead root cause identification and analysis, compile detailed 8D reports, track and verify effectiveness of corrective actions, analyze complaint data to identify quality trends, support internal quality issue investigations, propose process optimization suggestions, collaborate with R&D, Production, Engineering, Purchasing, Service, Application, and Sales departments
Seniority
Mid-level, hands-on IC