Chargé(e) de gestion et pilotage d'activité en alternance (H/F)
Core
Support managers in activity piloting, consumer request handling, and field intervention organization for the Consumer service.
Role type
Junior operational support specialist (apprentice)
Builds
Consumer service operations and field intervention planning
Domain
Public services / Environmental services
Deliverable
dashboards & analysis
Required skills
Data analysis, reporting, process compliance, stakeholder relations, office tools proficiency
Preferred skills
Interest in public services, continuous improvement mindset, analytical thinking
Responsibilities
Process consumer requests and intervention feedback, track field agent activity, schedule field interventions, plan and monitor service activity, produce and analyze activity reports, manage relations with local authorities, monitor billing campaigns, ensure regulatory compliance, participate in safety animations
Seniority
Junior, apprentice