Project Assistant
Core
Client-facing operations and sales support for a minerals laboratory, ensuring service deadlines, revenue collection, and client retention.
Role type
Project Assistant (Client Operations & Sales Support)
Builds
Client service delivery, revenue collection, and laboratory coordination
Domain
Testing, inspection, and certification (Minerals Laboratory)
Deliverable
client delivery
Required skills
client communication, scheduling, revenue collection, LIMS data entry, quotation preparation, complaint resolution, project coordination, regulatory requirement selection
Preferred skills
scientific or technological degree, laboratory environment experience
Technologies
Word, Excel, PowerPoint, Outlook, LIMS
Responsibilities
Communicate with internal and external clients regarding instructions, timelines, and status; assist management with customer service and support; collect revenue and update client files in LIMS; respond to customer concerns and initiate corrective actions; coordinate with invoicing staff to ensure report accuracy; act as first line for client communication including phone, email, and trade shows; assist in selecting methodologies to meet client or regulatory requirements; coordinate special or ad hoc projects; maintain clean work area in RBS.
Seniority
Entry-level to Junior